THG has made consistent efforts to adapt to these factors, and in many areas in which we have acted “in advance”, we are starting to see positive results.

Part 1: Innovation & Technology. This involves investment to increase convenience for patients and service customers. Currently, THG has integrated its appointment system, physical examination reporting system, medication, X-ray results, and blood test results with mobile applications of the group including: (1) THG Live, which combines treatment information, health packages, and doctor appointments at hospitals within the THG network nationwide; (2) MEDIO, developed by Rajyindee Hospital, Hat Yai, is used to check one’s medical history and reimbursement rights for medical expenses; and (3) Prompt Care, which provides comprehensive health services by specialized doctors in over 20 medical fields. We are continuously developing new functions for our applications while maintaining the strictest security standards for data privacy, in line with our operational focus on the issues of cybersecurity and business continuity. THG has set up an audit team to strictly inspect and evaluate all hospitals within our network.

At the same time, our Hospital Information System (HIS), the hospital's information database management platform, has been changed from a client-server model to a web-based model, increasing our capacity to collect and analyze data in real-time. Thonburi Hospital has also been designated as the group's flagship in introducing medical AI and robotics in our services, whether it be in robotic exoskeletons used for patient rehabilitation, robotic surgery for knee and hip surgery, cancer surgery, and gastric bypass surgery.

Part 2: Human Resources. We have set up a work structure and skills development guidelines to increase understanding across our entire array of healthcare services, particularly in the areas of digital and IT. Staff from across different business functions, including doctors, nurses, marketing staff, and accountants, are grouped to build "mixed skills teamwork" under projects such as the "Long Zhu Next Project", the "Phaya Long Zhu Project" and the "Long Zhu Project for a New Sustainable World", to help increase knowledge and understanding in cross-functional operational improvements. Under the "THG 7 Standards Project", staff from different functions are drawn from across THG units nationwide and are tasked with visiting hospitals across the network to exchange knowledge in 7 areas, including Clinical Quality Standards, Digital Transformation and Cybersecurity Standards, and Branding and Marketing Standards, to help raise standards for the entire organization. THG digital technology personnel have been structured as a matrix organization to increase flexibility in developing new projects in coping with cultural and lifestyle changes.

For 2023 and 2024, the key focus for THG is for employees at all levels to have the knowledge needed to support new technological advancements and be able to conduct self-assessments in their own digital literacy for the organization's cybersecurity.

With these developments, THG hopes to raise our position to become the "Company of Choice", attracting top talent from the medical and nursing fields, digital technology sector as well as tech startups to work in the healthcare business in the future.

Part 3: Creating strength in new businesses. Besides investing in countries where THG has competitive advantages in the hospital business and other related medical services, expanding to new businesses is one of the keys to adaptation. THG last year partnered with IFF Holding to invest in the wellness sector under the "BeWell Health and Wellness Clinic" project, a personalized comprehensive health examination center in Ho Chi Minh City, Vietnam. The pilot project will open in mid-2024, and we aim to follow shortly after with two other centers in Danang and Ho Tram. The project will help pave the way for the business to become stronger in the future.

Overall, THG's performance over the past year continued to move forward and in line with our targets. Cost and expenses were controlled within suitable levels. At the same time, in 2023, THG continued to invest to support business expansion, both locally and abroad. If the projects go according to plan, they will help support our stable and sustainable growth in the future.

I wish to thank our executives, employees, and partners for their work and cooperation. Entering a new business means hard work, but good planning and preparation will make the goals clear, and obstacles will simply become challenges within our capabilities. Everyone is key to THG's strong entry into new businesses.