The Covid-19 pandemic has created chaos prevalently across our health, economy, and society. THG has been consequentially affected in the medical service business, especially for hospitals that provide cares to foreigners. The difficulties limitation of in travelling has have reduced the number of patients and revenues, service costs inevitably increased from costs of personal protective equipment (PPE), categorization of personnel, segregation of patients, safe distancing measures, and decrease in density of population in the hospitals to reduce the risk of virus infection. THG values the safety of our customers patients and medical staffs personnel. The operating performance of the hospitals within the group, that are capable of treating complex cases (tertiary care), has improved in 3rd quarter and 4th quarter as patients were confident in the clean and safe process preventive measures and expertise of our medical team. In addition, we have contacted our partners in various countries in order to import vaccines. We believe that accessibility to vaccines would help in rapid recovery of the economy and restore our society back to normalcy.
With such pertinent integration of management and safety service, in the year 2020, THG has been recognized by Innosight, the world’s leading strategy and innovation consulting firm, as one of the five ASEAN transformation champions, who are ASEAN’s regional leaders in transforming business and adjusting strategies to serve the needs of today’s customers, while simultaneously pursuing new growth opportunities that smartly leverage core capabilities. In addition, THG has been ranked the 7th place as the “Best Hospitals – Thailand”, and the 4th place as the best private hospitals among the top hospitals in 20 different countries by Newsweek, the United States. Such rankings illustrate our service capabilities and customer satisfaction. The Department of Disease Control, Ministry of Public Health has entrusted us to provide medical services and Covid-19 screening to athletes and personnel in 3 Badminton World Federation tournaments.
In respect of THG’s 2020 operating performance, total revenues from consolidated financial statements slightly decreased, while net profits reduced from increased costs, particularly costs of new hospitals.
In respect of our shareholders, we were assessed in the level ‘5 TIA’ in the organization of the 2020 Annual General Meeting of Shareholders by Thai Investors Association and we were rated ‘excellent’ or 5 stars in Corporate Governance Report of Thai Listed Companies 2021 organized by Thai Institute of Directors. We are determined to maintain standards by adhering to the equitable treatment of shareholders, the principles of good corporate governance and practicing business transparency in order to deserve the trust given by shareholders. We wish you all great health.
Year 2019 Baht 8,232 million
Year 2020 Baht 7,315 million